Where an order is not what you hoped items can come back within 10 days of delivery . Here is the process.
What qualifies
The return stands assuming it is unused and everything it shipped with comes back.
- Packaging intact, along with any tags, leaflets and fixings
- Unused, nothing fitted or assembled
- Your invoice in the parcel
What cannot
- Clearance items marked non-returnable on their product page
- Items damaged after delivery through use, drops or wrong assembly
- Anything reported once the 10 days window has passed
- Returns missing their packaging, parts or accessories
Exchanges
We do not offer a direct exchange. Send it back for a refund and order the alternative separately; it is quicker than holding your return against incoming stock.
Paying for the return
We fund the return whenever the problem is ours . Customer arranges (free on damaged/doa), on the condition that we hear within 48 hours with the unboxing footage.
Where nothing is wrong with the item, you cover the return postage . We do not deduct a restocking charge.
Refunds
After the return arrives and we have inspected it the refund goes out within 7 business days — the route is the same one you paid on — UPI to UPI, bank transfer for cash orders.
Expect a short lag at your bank’s end — that last step is outside our control.
Getting started
Email [email protected]. If you would rather speak to someone, call +91 9826044377. Include the order number, the problem, and, for damage or a wrong item, the unboxing video We come back with the return address and what happens next.